Customer Experience, M.S.C.E.X.

Degree offered at: Online

A graduate program focusing on customer experience (CX) management, integrating customer insights and experience into operational design and innovation to effectively enhance the overall customer service experience for various business sectors such as healthcare, transportation, hospitality, retail, finance, and entertainment..

Program Mission Statement

The Master of Science in Customer Experience program will cultivate leaders who champion customer-centric strategies across diverse industries. Grounded in the principles of CX management, the program equips students with the knowledge, skills, and tools necessary to create exceptional customer journeys foster enduring customer relationships and brand loyalty.

Program Objectives

• Foundation in Service Excellence: Equip students with a solid foundation of service excellence to enhance any organization, business, or entity that seeks to provide a positive customer experience.
• Comprehensive Understanding of CX Management: Provide students with a deep understanding of customer experience management principles, theories, and best practices across multiple industries.
• Integration of Customer Insights: Equip students with the tools and methodologies to collect, analyze, and interpret customer insights effectively. 
• Operational Design and Innovation: Enable students to integrate customer experience insights and analysis into design and innovation processes. 
• Strategic Leadership in CX: Develop students’ strategic leadership capabilities in CX management, enabling them to drive organizational transformation and advocate for customer-centric approaches at all levels of the business.