Oct 31, 2024  
2022-2023 Undergraduate Catalog 
    
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2022-2023 Undergraduate Catalog [ARCHIVED CATALOG]

BA 327 - Superb Customer Service

Credits: 3

This course presents a comprehensive overview of customer service in the hospitality and tourism industry. The format will focus on customer service training, delivering and sustaining excellent customer service, and designing emotional triggers for an experience that exceeds guests’ expectations.